Toast is a capable platform, and if it’s working for your restaurant, keep it. But if you’re tired of watching your processing costs tick up and waiting in a support queue where nobody knows your name, you’re not stuck. BridgeWave works directly with Square, SpotOn, and Union POS and has helped 100+ restaurants get on the system that fits how they run.
Why restaurants call us about leaving Toast
- The price keeps moving: two company-wide rate increases in the last three years (September 2024, then March 2026 with another 0.10% on Visa, Mastercard, and Discover and 0.21% on Amex), plus one-off increases reported in 2025 and software fee hikes alongside.
- Support is a ticket queue: a chatbot, a hold queue, and a case number when the POS goes down on a Friday night.
- They feel like a number: the rep who sold them disappeared after the install.
As featured on the Restaurant Strategy podcast
BridgeWave founder Sam Maddox joined Chip Klose on the Restaurant Strategy podcast to talk about how owners can make smarter POS and payments decisions.
How a switch actually works
- Step 1: We dig into your current setup. Before we talk numbers, we learn what you actually run on Toast: which software modules you use, what hardware you own, and which integrations you need now or want down the road.
- Step 2: A total-cost comparison and recommendation. With a full picture of the technology you use, plus a recent processing statement and software invoice, we compare your true all-in cost (processing, software, and hardware) against Square, SpotOn, and Union POS, then match the system that fits how your restaurant actually runs.
- Step 3: A hands-on switch, then support that stays. Menu programming, data migration, staff training, and go-live timed around your service.
You won’t lose a single service day
- Your menu, modifiers, and item library are rebuilt for you before go-live
- Switch timing is planned around your slow days
- Staff get hands-on training before the first live ticket
- You keep running on your current system until the new one is ready
- After go-live, you have a direct line to the people who did your setup
- Sunk money in Toast hardware? We factor replacement hardware into the cost comparison, and most owners find the processing savings cover it faster than they expect