Society Hill Dance Academy Gets Stable Rates and Simple Billing 💃
Society Hill Dance Academy
BridgeWave helped Society Hill Dance Academy lock in stable processing rates and get set up with a unified platform for subscription billing, invoicing, and in-person payments. Now in-person card payments connect directly to their billing portal for seamless recurring billing and payment plans.
Rate Creep and Billing Headaches
Society Hill Dance Academy had been through a few payment processors before coming to BridgeWave. Each time, the relationship started fine and then slowly got more expensive. Rates would creep up every six months or so, sometimes without any notice. By the time they caught it, they had already been paying the higher rate for weeks.
On top of the pricing issues, billing was a constant headache. The studio runs memberships and payment plans, so recurring billing is a big part of the business. With their old processor, there was no connection between in-person payments and their online billing portal. If a customer paid at the front desk with a card, that card could not be used to set up a recurring payment or payment plan online. The staff would have to ask the customer to re-enter their card information through the billing portal separately, or worse, manually type it in themselves. And any payments made in person had to be manually reconciled with what showed up in the portal. It was time-consuming and left room for mistakes.
They needed a straightforward platform that could handle subscription payments for recurring members, let them send invoices, take payments in person, and tie it all together in one place.
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One System for the Front Desk and Online
BridgeWave got Society Hill set up with a simple platform that fits how the studio actually operates. The owner can run subscription billing for ongoing memberships, send invoices when needed, and accept in-person payments all from the same system.
The biggest difference is that everything is connected now. When a customer pays in person with their card, that same card can be saved and used to set up a payment plan or recurring charge through the billing portal. No more asking customers to re-enter their information. No more manually typing in card numbers. No more reconciling two separate systems.
On the processing side, they have a clear, stable rate structure they can plan around. No more surprises on the statement.
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Stable Rates, Simple Billing
Society Hill Dance Academy has a payment setup that works the way the business works. Billing is seamless whether a customer pays in person or online, and the staff no longer spends time reconciling payments across disconnected systems. Simple, reliable, and no longer something they have to worry about. The rate change alone put over $5,000 a year back in the business.