Kite & Key Cuts $40,000 a Year in Fees and Gets Support That Actually Picks Up
Kite & Key
A beloved Philadelphia bar transforms their operations with the right POS partner, eliminating frustrating support issues and unlocking significant savings.
When the POS Becomes the Problem
Kite & Key is a staple in Philadelphia's bar scene. It's the kind of place where the energy is high, the drinks are flowing, and the last thing anyone needs is technology getting in the way.
But that's exactly what was happening. Their legacy POS system had become more of a liability than an asset:
- Support that felt like a dead end: When issues arose, the team faced long hold times, overseas call centers, and chatbots that couldn't solve real problems.
- A back office nightmare: The system was so clunky that staff had created duplicate menu items just to run simple happy hour specials, wasting time and creating confusion.
- Credit card fees eating into margins: Like many hospitality businesses, they were hemorrhaging money on processing fees with no clear path to savings.
For a high-volume bar, every minute counts. And every dollar matters. Kite & Key knew they needed a change, but finding the right solution in a sea of POS providers felt overwhelming.
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A Clean Setup for a High-Volume Bar
That's where BridgeWave came in.
After a detailed assessment of Kite & Key's operations, we recommended Union, a POS system purpose-built for high-volume bars and restaurants. It wasn't just about swapping one system for another. It was about finding the right system for their specific needs.
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What Changed
The transformation was immediate:
- 24/7 U.S.-based support: Real people, available by phone, text, or email whenever they need help.
- Faster service: A streamlined system designed to keep up with their busiest nights.
- Simplified operations: No more duplicate menu items or convoluted workarounds. Happy hours are now a breeze.
- Better reporting: Management finally has the insights they need to make smarter decisions and fuel growth.
- Exclusive perks: Union's rewards program benefits both the business and their customers with featured drinks and promotions.
- $40,000+ in annual savings: Compliant dual pricing dramatically reduced their credit card processing costs.
A System That Works With Them
Today, Kite & Key operates with a POS that enhances their business instead of holding it back. The team can focus on what actually matters: creating great experiences for their customers.
This is what happens when you find the right fit. Not just any POS, but the right POS for your unique operation.
Why BridgeWave?
No single POS system is perfect for every business. That's why BridgeWave works with a deliberately curated set of best-in-class systems, the ones we trust enough to stake our name on. We're not here to sell you a specific product. We're here to match you with the solution that actually fits how you operate.
Whether you're a high-volume bar, a quick-service restaurant, or a retail operation, the right technology can save you money, unlock growth, and make daily operations dramatically easier.
If your current system feels like it's working against you, let's talk.